||Sri Sunil Sharma, IAS
The Transport Department stands fully committed to fully computerized citizen friendly services. This has been made possible by an extensive network of computers linking all the RTO and Unit Offices spread across the state. The department stands fully committed to the Citizens Charter and strives to achieve the deadlines for services set by the charter. We continue to ensure that the department is constantly refined in the administration of its processes and procedures to reduce time delays and achieve the stated mission of being a responsive and transparent department.
Some of the initiatives that have effected sweeping changes are the any service any counter, adherence of the operations to the citizens charter schedules; simplification of the procedures; enabling online slot booking for scheduling a driving test; a user friendly website with all the information needed for any novice including all the web-fill able forms; computerized test for learner's license and online booking for services in advance are some of the initiatives that have made the department not only responsive but also provide services in a transparent manner. The department maintains a central database and provides services to the police and other departments upon request.
Each office is equipped with an efficient help desk to answer all the queries of customers and the relevant forms. Most offices are equipped with the token system where disposals at the counters are done in an efficient manner. To make services reliable and less time consuming, the department has introduced the system of despatch of all statutory documents by speed post. Waiting the whole day at the transport office is now a thing of the past!
DR PATNAM MAHENDER REDDY
The Hon'ble Transport Minister
Dr Patnam Mahender Reddy
- Sri P. Malla Reddy
- Smt.V. Sunitha Reddy
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